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Frequently Asked Questions
Flights
Can we help you?
Frequent questions about Flights
What are the luggage restrictions and fees?
Can I change or cancel my flight?
How early should I arrive at the airport?
Where can I check the Airline's general conditions?
Do I need to confirm the flight departure time?
Is luggage included in the price of low-cost flights?
What documents do I need in order to travel?
What payment methods does Logitravel accept?
How do I get my boarding pass?
What is included in the flight fare?
What is a biometric passport? In which countries is it compulsory?
How do I know if my booking was completed successfully?
Which is the minimum age for children to travel alone?
How can I book a flight?
How can I check-in for a Ryanair flight?
Is flight availability shown in real time?
What should I do if I don't receive a confirmation e-mail?
What is ESTA? (border crossing requirements into the U.S.)
Can I use my credit card to pay for a booking although I am not travelling?
What is a low cost airline?
Can I change the name of a passenger on a flight booking?
Can I take my pet on board?
Can I have an invoice for my flight?
I experienced a problem when finalising my booking. What should I do?
How can I get the best flight offers?
There is an error in my flight details, what can I do?
When will my credit/debit card be charged?
How many minors can travel with one adult?
What can I do if I miss my flight?
What are my rights if the airline cancels my flight?
What are the EU rules on hand luggage?
How can I make flight bookings with discounts for children and infants?
Why have I been charged on two seperate occassion for different amounts for my flight booking?
Will I be charged extra if I pay by credit card?
My flight is delayed. What are my rights?
What rights do I have in the event that I am denied boarding due to Overbooking?
What does the system verify before confirming a booking?
What should I do if my luggage has been damaged or lost during the flight?
Do I need to pay extra for excess baggage?
Can I travel while I am pregnant?
My flight is pending confirmation. What does that mean?
What happens if I have a return flight booking and I am not going to use any of the journeys?
Can I take my own wheelchair on the flight?
Can I take a pram/baby stroller?
Can I book flights with low-cost airlines?
Onboard, can I use electronic devices, such as a portable DVD player, iPod or MP3 player?
Is there a meal service during the flight?
Is smoking permitted on board?
How do I request wheelchair service when booking a flight?
How long will it take to be refunded for a cancelled flight?
I booked a direct flight but my itinerary shows there are technical stops. Why?
Can I save a flight price without booking it?
Can I make a group flight booking?
Can I take sports equipment on the flight?
I am experiencing a problem when entering the passengers names
Where can I get a Mastercard to book flights without an additonal cost?
Can I accompany a minor to the boarding gate?
What type of pets are allowed on board?
Why do some low-cost airlines charge different amounts for extra for luggage?
Can a pet travel without documentation?
Can I request a specific meal?
Who takes care of my pet on long haul journeys?
What are the Immigration Rules for children travelling to South Africa?
What is an e-ticket? How does it work? What are the benefits?
Is there a policy that refers to electronic devices that are carried onboard as hand luggage?
Do I need a visa to fly to.....?
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